FAQs
1) What does Sal & Pimenta means?
It means salt & pepper in English. The company was named after the owner dog's names.
2) Where do you ship from?
We are a Portuguese company, we ship and manufacture in Portugal.
3) How long does it take for my order to arrive?
We try to dispatch orders the next 2 business days after payment. However, during sale season that period
can increase. After that, all our carriers have an express service of 1-3 days business days. We work with
Fedex, Ups and DHL depending on your location.
4) Do yo ship worldwide?
Yes.
5) Are duties and import taxes included on your order?
Only for Europe and the United States. Other countries will have them charged by DHL .
6) What are your payment methods?
We have several: Paypal, Amazon Pay, Apple Pay, Credit card and Klarna.
7) Can I exchange or return my item?
Yes, under the conditions explained on our website section about returns and refunds. Never return an item
before contacting [email protected].
8) Are your swimsuits true to size?
As an European company we find that our swimsuits run TTS. However, most US customers like to go up 1
or 2 sizes because they find them smallish.
9) And what about the other items?
We find that all the other items run TTS, we really like to see our garments adjusted and not large on
children. If your child is tall or big for his age please go 1 size up. In between sizes go 1 size up as well. Also,
many of our garments have a size chart.
10) Do you have a store?
No. We are an online company.
However, we do sell to retailers all around the world ( it is our primary business).
11) Can I make changes or add products to my order after the purchase?
Unfortunately no. You need to make a new order.
12) Can I return or exchange outlet or stock off items?
No, those do not apply for exchanges or returns. We do not offer the outlet or stock off items in the European
Union since there is a law imposing that online stores accept exchanges or returns on outlet or stock off items (and we do not).
No, those do not apply for exchanges or returns. We do not offer the outlet or stock off items in the European
Union since there is a law imposing that online stores accept exchanges or returns on outlet or stock off items (and we do not).
13) I am a store and would like to sell Sal & Pimenta, where should I apply?
Please contact our b2b team at [email protected]
For any other question you may have, please contact [email protected]
Thank you so much!